All orders are shipped via Australia Post from Melbourne, Australia.

Due to high parcel volumes and ongoing COVID-19 disruptions, kindly expect some shipping delays at Australia Post and use the estimated delivery timeframes below as a general guide only.

Please check the Australia Post or your local post distributor website for service updates.

We endeavour to process your order within 1-2 business days.

Orders are not processed on VIC public holidays and weekends.

You will receive an email with tracking information once we have processed and dispatched your order. Please direct your enquiries to Australia Post regarding a delayed or missing parcel here.

Features:

• Tracking Learn more
• Carbon neutral parcel delivery Learn more

DELIVERY WITHIN AUSTRALIA

FREE Standard Shipping for ALL orders
FREE Express Shipping for orders $250 and over
$15 Express Shipping for orders under $250

Domestic delivery time estimates:

State	Standard Shipping	Express Shipping
VIC	3-7 business days	2-4 business days
ACT	4-6 business days	2-4 business days
SA	5-12 business days	2-4 business days
NSW	4-7 business days	3-4 business days
TAS	5-8 business days	3-4 business days
QLD	5-8 business days	3-5 business days
NT	8-12 business days	4-6 business days
WA	8-12 business days	5-7 business days

 

INTERNATIONAL SHIPPING

New Zealand:

FREE Standard Shipping for orders $250 and over
$20 Standard Shipping for orders under $250

USA, UK, Europe, Asia & Rest of the World:

FREE Standard Shipping for orders $250 and over
$30 Standard Shipping for orders under $250

International delivery time estimate: 8-13 business days

JOYEMPATHY is not liable for any import duties and customs tax fees charged by your country.
All international customers are responsible for payments necessary to release your order from customs before delivery.